How Will I Receive My Order?
How is My Order Being Shipped? -
We know that once you have placed an order with us, you want to receive it as quickly as possible, so we use the best delivery companies in North America. When shipping your order, we will use one of 2 different shipping methods: Ground Shipping or Truck Freight shipping services.
The ship method of the items on your order will be visible on your order confirmation, please refer to this if you’re not sure how your order is being shipped to you so you know what to expect on delivery.
Tracking details providing you with your shipment and delivery details will be emailed to you once your product ships out. These tracking details allow you to see which carrier will be delivering your item and will confirm the type of delivery it will be as well as track the progress of your order while it is in transit to you.
When Will My Order Arrive? -
Estimated Transit Times:
Ground Shipments: 1-7 business days
Truck Freight / Curbside: 1-14 business days
If you need delivery to Hawaii please email us for a quote @ email@example.com
How Does Delivery Work?-
Ground and basic threshold shipments will not generally have paperwork to sign. Simply accept the delivery and contact us as soon as possible, preferably within 48 hours, if you notice any problems with your order.
For White Glove and Back of Truck Shipments, please ensure you fully inspect all packages upon delivery. Should there be clear damage to both the packaging/product, please note this damage on the carrier’s paperwork (packaging and product damage must be noted) and refuse delivery of the damaged cartons.
Should you notice any damage to the packaging (no matter how minor), please take a moment to open the packaging and inspect the product. In the event the product is also damaged, please note this damage on the carrier’s paperwork (packaging and product damage must be noted) and refuse delivery of the damaged cartons. Naturally, should the item be in good condition, please accept delivery as normal.
Should you notice any damage to the packaging, and the carrier will not allow you to open and inspect the product, please note the packaging damage on the carrier’s paperwork and accept the order. Upon inspection, if the product is also damaged, please contact us within 48 business hours of receipt.
If you have any questions about shipping, before or after placing an order, our Customer Service department is here to help. Please email us at firstname.lastname@example.org
- We do not ship to Alaska, Hawaii, Puerto Rico or Canada at this time.
If you have any concerns about your order, before or after delivery, please reach out to our Customer Service team at email@example.com.
Delivery to a business address
For ground shipments (USPS, FedEx, UPS or DHL), delivery to a business address will be carried out during normal business hours from Monday to Friday only. A signature will be requested on delivery, however, the carrier is not required to match the signature to the name on the package.