Política de reembolso

Refunds (if applicable)

Once your unused return is received and checked an email notification will be sent confirming your refund.  Credit for the purchase price of the item will automatically be applied to your account within 5-7 business days after receiving the product. We don't accept returns on products from supplier WorldWide Home Furnishings.

 Shipping and handling costs will be subtracted from the refund. All returned merchandise must have a valid return authorization number. 

 Unshipped items may incur cancellation fees.

Refused Delivery

If you refuse the delivery once the driver has arrived at the door, you are responsible for any shipping charges and restocking fees charged by suppliers.

Product Inspections /Claims for Damages, missing item etc.

All shipments are totally (100%) insured. Make sure to thoroughly inspect your package when it arrives before you sign and accept it. Even if the box looks ok, the product inside could be damaged. Any damages, defects, incorrect item, missing parts MUST be reported back to Fredco within 48 business hours of delivery or if shipment is refused, you must call us right away so we can assist you otherwise claims maybe denied.

All Freight Shipments require an appointment for delivery and an adult present for inspection and signature. Ground deliveries do not require a signature, therefore they will be left at your residents where you'll have 48 hours from the delivery time to open and inspect your goods and report any damages, missing items, incorrect items, etc. Damaged items will have an attempted repair or a part replacement prior to a full product replacement or refund.

But, if you took the package from the driver, you are responsible for informing us right away if something went wrong: concealed damages, missing part, incorrect etc. So, make sure you inspect it immediately and don't throw away any packaging. If the packaging is thrown away, we may not offer a replacement product since the packaging is required for returning the defective item and filing a claim.

Notice: If the shipment is damaged and your product is falling out of the box or boxes are torn and beaten up. Please do not take the delivery. This is a clear indication of internal damage to your product! If the pallets/crates/boxes are damaged you must sign the driver's POD (proof of delivery) with what you see: “DAMAGED”, “boxes are torn”, “hole in the cardboard”, “crate broken” take pictures of everything and refuse delivery. Be specific in your notation: crushed corner, broken arm, forklift damage through center of boxes, wetness, stains, leaking, etc.

Please take pictures to support your claim, and images of the shipment to show any damages or condition of the boxes before the driver takes it back. Any damages, defects, incorrect item, missing parts MUST be reported back to Fredco within 48 business hours of delivery or if shipment is refused, you must call us right away so we can assist you otherwise claims maybe denied. Please contact us right away to report your claim: [email protected]. THIS IS NOT THE DRIVER'S RESPONSIBILITY, NOR WILL THEY MAKE ANY REPORTS FOR YOU.